Original response was addressed to Joel because he was the one who posted first and I then found his picture on google. I have since changed the wording and also issued an apology to Joel as he did not even speak one word to the Assistant Manager. The original response is under the updated response.
Updated response:
Good Afternoon Sam Braly,
Thank you for providing your name for our “do not serve list” and don’t bother “never coming” back. We won’t be serving you.
First off, the entire interaction. The gentleman you were talking to was the assistant manager and then the manager. As you and Joel walked in he had said “Hello,” but had his back turned to you finishing his task. No “Hi or How’s it going” coming from y’all and you were addressed in 11 seconds. You came in wanting your meat ground. We said no problem but it was frozen and we had said it needs to thaw before we can grind it. Assistant manager goes to the back to get a black lug to weigh your meat. He showed you that you had 9.13lbs to work with. You had expressed interest in jalapeno and cheddar sausage. We said no problem and asked what you would like to do with the other 4lbs and you said 80/20 ground. Again, we said no problem. Assistant manager also said if you would like you had enough meat to make 2 different flavors. So you had the option to get 20lbs of 1 flavor or 10lbs of 2 different flavors. You could not understand the process of how we make sausage by taking 5lbs of your meat to make 10lbs of sausage. We explained, multiple times, that we take 5lbs of your meat and mix 5lbs of pork and fat to make 10lbs. You then proceeded to change your mind again and said that you wanted the large bag for only grinds and the small bag for sausage. The small bag was 3lbs and we explained that we would need the other 2lbs from the large bag to make the sausage. We explained again how we make sausage and how this is done for all of our hunters. You then became upset either from confusion or the fact that we were standing by our policy. Then you accused the assistant manager of having a bad attitude and terrible customer service. 3 and a half minutes of your interaction was going as normal interaction. You began to snatch up your meat and express that you were then going to take your meat elsewhere. The Assistant Manager had said that you were more than welcome to. Then you are still waving your hands at the assistant manager and proceed to ask him “Are you the owner?” He said no but you are more than welcome to talk to the manager. He goes and gets the manager. You then proceed to talk while pointing your hand at the Assistant Manager saying he had poor customer service. The Assistant manager then proceeded to say that he had explained it multiple times and didn’t know another way of walking you through it. The manager then proceeds to ask what has happened and if he can try to explain it a different way. You then for another 20-30 seconds keep saying that we have terrible customer service and you were taking your meat elsewhere. End of interaction.
Secondly, we do not process on the weekends as it is our busiest 2 days of the week, so it wouldn’t have been done today anyway. We were going to make an exception and have it done for you tomorrow afternoon. You seemed to have taken this the wrong way as you wanted it done now and expressed “I don’t like what I’m hearing.” Again, this would have been completed tomorrow afternoon.
I have the entire interaction on our 4k security system (ball cap, gray pullover and drink cooler) October 1, 12:17 and we can go through it minute by minute.
David, CEO
PS – If you intend to delete this post and repost it, I have this response saved. Have a great weekend and enjoy this beautiful day.
Original Response:
Good Afternoon Joel,
Thank you for providing your last name for our “do not serve list” and don’t bother “never coming” back. We won’t be serving you.
First off, the entire interaction. The gentleman you were talking to was the assistant manager and then the manager. As you and your buddy walked in he had said “Hello,” but had his back turned to you finishing his task. No “Hi or How’s it going” coming from y’all. You came in wanting your meat ground. We said no problem but it was frozen and we had said it needs to thaw before we can grind it. Assistant manager goes to the back to get a black lug to weigh your meat. He showed you that you had 9.13lbs to work with. You had expressed interest in jalapeno and cheddar sausage. We said no problem and asked what you would like to do with the other 4lbs and you said 80/20 ground. Again, we said no problem. Assistant manager also said if you would like you had enough meat to make 2 different flavors. So you had the option to get 20lbs of 1 flavor or 10lbs of 2 different flavors. You could not understand the process of how we make sausage by taking 5lbs of your meat to make 10lbs of sausage. We explained, multiple times, that we take 5lbs of your meat and mix 5lbs of pork and fat to make 10lbs. You then proceeded to change your mind again and said that you wanted the large bag for only grinds and the small bag for sausage. The small bag was 3lbs and we explained that we would need the other 2lbs from the large bag to make the sausage. We explained again how we make sausage and how this is done for all of our hunters. You then became upset either from confusion or the fact that we were standing by our policy. Then you accused the assistant manager of having a bad attitude and terrible customer service. You began to snatch up your meat and express that you were then going to take your meat elsewhere. We said that you were more than welcome to. Then you are still waving your hands at the assistant manager and proceed to ask him “Are you the owner?” He said no but you are more than welcome to talk to the manager. He goes and gets the manager. You then proceed to talk while pointing your hand at the Assistant Manager saying he had poor customer service. The Assistant manager then proceeded to say that he had explained it multiple times and didn’t know another way of walking you through it. The manager then proceeds to ask what has happened and if he can try to explain it a different way. You then for another 20-30 seconds keep saying that we have terrible customer service and you were taking your meat elsewhere. End of interaction.
Secondly, we do not process on the weekends as it is our busiest 2 days of the week, so it wouldn’t have been done today anyway. We were going to make an exception and have it done for you tomorrow afternoon. You seemed to have taken this the wrong way as you wanted it done now and expressed “I don’t like what I’m hearing.” Again, this would have been completed tomorrow afternoon.
I have the entire interaction on our 4k security system (ball cap, gray pullover and drink cooler) October 1, 12:17 and we can go through it minute by minute.
David, CEO
PS – If you intend to delete this post and repost it, I have this response saved. Have a great weekend and enjoy this beautiful day.